Last updated: 15 July 2026
Launch blocker: replace every [bracketed field] with the operator’s verified details and obtain final review under the law of the operator’s country of establishment before launch.
These terms govern the Drosia service provided by [FULL LEGAL NAME / LEGAL FORM], [REGISTERED ADDRESS] (“Drosia”, “we”). They apply when you access the service and form part of the agreement when you submit content, follow a report, vote, send a notice or use the support form. The Privacy Notice explains data processing. If you do not agree, do not submit content or use interactive features.
Drosia is a free, account-free civic tool for documenting litter and environmental issues, routing moderated reports to a responsible authority and showing progress publicly. Drosia is not a public authority, law-enforcement body or emergency service. Reports are user statements, not verified facts or official findings. For danger, crime in progress or emergencies, contact the competent emergency service directly.
You must have the legal capacity required in your country to grant the permissions in these terms. If you do not, use the submission features only with a parent or guardian. There is no citizen account. Access to “my reports” depends on a browser token and may be lost if browser data is cleared or the device changes; Drosia cannot restore it through email.
Submit only environmental issues in supported areas and only content you are entitled to use. Be accurate to the best of your knowledge and document the problem, not a suspected offender. Do not upload identifiable people, private homes/property details, vehicle plates, personal accusations, sensitive personal data, threats, hate, harassment, unlawful material, misleading/manipulated evidence, advertising, spam, malware or content that infringes copyright or other rights. Institutions may be identified only where objectively relevant to the reported public issue. Do not expose yourself or others to danger to make a report.
You retain ownership of your content. You grant Drosia a non-exclusive, worldwide, royalty-free licence, for as long as needed to provide and document the service, to host, copy, compress, re-encode, anonymise, moderate, translate short text where necessary, display, communicate to the public, create technical previews/share images from, and forward the content to relevant authorities and processors. The licence may be sublicensed only to those recipients for these purposes. It ends when the content is deleted, except for limited backups, legal evidence and material already lawfully received by an authority.
Submission immediately makes limited report data public and shareable: category, submitted coordinates (which may be precise), date, pending status, link and engagement counts. The image appears only after automatic anonymisation. Description and authority appear after review. Automated anonymisation reduces risk but cannot justify photographing people; avoid personal data at capture. Originals remain private under the Privacy Notice.
We may reject, hide, de-rank, edit only for formatting or safety, or remove content that is unlawful, unsafe, outside scope, unverifiable, misleading, duplicative, spam, aimed at a private person/property, or inconsistent with these terms. Images are processed automatically for anonymisation; publication and takedown decisions are subject to human review. We apply restrictions diligently, objectively and proportionately, considering freedom of expression and the rights of affected people. Where we have usable contact details, we will provide a clear reason and available redress unless law or safety prevents it.
Anyone may use “Report / dispute” or drosiateam@gmail.com to identify illegal or rights-infringing content. A useful notice must identify the exact report, explain the legal issue, include supporting facts and confirm a good-faith belief that it is accurate and complete. Contact details are optional, but without them we cannot acknowledge or communicate a decision. Reporters contesting a moderation decision should provide the public report token or device evidence. We will review notices promptly and non-arbitrarily. Statutory rights to contact a regulator, out-of-court body or court remain unaffected.
Authority assignment is based on available geographic data and may be corrected. “Sent” or “notified” describes Drosia’s delivery record, not acceptance of responsibility or action by the authority. “Resolved” may rely on operator, authority or sufficiently reliable community information. Rankings include only eligible delivered reports above the published minimum sample and exclude tests and designated categories. They are indicative civic metrics, not official performance assessments; authorities may respond or dispute.
We aim to keep Drosia secure and available but do not promise uninterrupted operation, permanent storage, successful delivery or action by an authority. We may repair, suspend or discontinue features for security, legal, operational or funding reasons. We will give reasonable notice of significant foreseeable changes where possible.
Nothing in these terms excludes liability that cannot legally be excluded, including liability for intent, gross negligence, death or personal injury where applicable. Subject to mandatory law, Drosia is not responsible for authority decisions, user statements, inaccurate third-party boundary/map data, lost browser tokens, or indirect and unforeseeable loss. For free services, liability for ordinary negligence is limited to breach of essential obligations and foreseeable typical loss. Your mandatory consumer and data-protection rights remain unaffected.
You may stop using Drosia at any time and may request deletion subject to the Privacy Notice and legal retention duties. We may block abusive devices, reject submissions or suspend access necessary to protect people, the service or the law. Because there are no citizen accounts, content-level measures are normally preferred.
These terms are governed by [LAW OF THE OPERATOR’S COUNTRY OF ESTABLISHMENT], excluding conflict-of-law rules, without depriving consumers of mandatory protection under the law of their habitual residence. Courts have jurisdiction as provided by mandatory law; any agreed venue for non-consumers is [CITY, COUNTRY]. Before proceedings, contact drosiateam@gmail.com so we can try to resolve the issue.
We may amend these terms for legal, security or service changes. Significant changes will be announced prominently before they take effect where reasonably possible; continued use of interactive features after that date means the updated terms apply. If one clause is invalid, the remainder stays effective. The version dated above is the current version.
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